Please take the time to review the following as it is important to us that if for any reason you need to return or replace your item we can follow through with our best efforts in after sales service .We are happy to say that returns are very rare and are almost always because of errors in sizing - if you are unsure on measurements please touch base with us to save later inconvenience .Please contact us BEFORE sending goods back
In addition to your rights under Australian consumer law please review the following .
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Motorcycle helmets or headwear
Custom made goods will be subject to negotiation we cannot be held responsible if you take incorrect measurements
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded nor goods purchased in wholesale or commercial quantities.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Admin@kazzmazz.com.au and send your item to: PO Box 1077 Kelmscott Delivery Centre WA 6997.
To return your product, you should mail your product to: Po Box 1077 Kelmscott DC WA 6997
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.